Do I have to sign up for a care plan?
Nope. Every website already includes 30 days of post-launch support. Care plans are completely optional — they're for people who'd rather not think about their website at all.
How do I send you an update?
Just email me. Tell me what you'd like changed, attach any new photos or text, and I'll take care of it and let you know when it's live.
What counts as a "small change"?
Updating hours, swapping a photo, adding a testimonial, changing prices, fixing a typo, updating a team member — anything that fits in your plan's monthly time. New pages, redesigns, and new features are quoted separately.
Can I cancel or switch plans?
Yes, anytime. Plans are month-to-month with no long-term contract. Upgrade, downgrade, or pause whenever your needs change — just email me, or use the link in your Stripe receipt to manage your subscription.
How does billing work?
Subscriptions are handled securely by Stripe. Prices are before applicable sales tax, which is added at checkout. You'll get a receipt by email each month, and you can update your card or cancel from the link in that receipt at any time.
What's the AI chat assistant?
It's a small chat window on your website — like the "Ask Cindy" one on this site — that answers your customers' questions any time of day using information you approve. Setup is $349 one-time (included with the Big Deal package), then $39/month to keep it running, or free with Website Care Plus. I handle all the technical setup; you just review what it says.
Does this include hosting?
Hosting is set up as part of your website project, in your name, so you always own your site — and for most small-business sites it costs nothing ongoing. Care plans cover my time for updates and checks, not hosting fees.